Vendor Policies

1. Venue Listing Rules

All venue listings must describe actual, physical spaces. Listing parameters (capacity pax size, available parking count, AC status, and address details) must match the real properties. Listings must not contain misleading promotional text.

2. Image Upload Guidelines

Images represent your venue and attract bookings. Hosts must adhere to the following image guidelines:

• Upload only high-resolution, clear photos of your own property.
• Do not include watermarks, business phone numbers, or third-party brand logos.
• Upload category-specific tags (e.g. Stage, Dining, Parking, Exterior).

3. Pricing Guidelines

Pricing details, including plate costs (veg/non-veg) and rental fees, must be transparent. Hidden fees, sudden price hikes after booking confirmation, or requesting off-platform charges beyond listed rates are strictly prohibited.

4. Fake Listing & Fraud Policy

5. Booking & Calendar Policy

Venue owners must review and update booking requests within 48 hours of submission. Double bookings represent a failure of service; owners must ensure their slots calendar is synced block-by-block.

6. Customer Behaviour & Review Policy

Hosts agree to provide a professional environment. Harassment of guests, blocking verified bookings without notice, or requesting additional tip fees are violations. Review ratings are moderated and must not be manipulated.

7. Verification Protocol

8. Cancellation Rules for Hosts

If an owner cancels a confirmed booking without valid proof of force majeure, the owner is liable to pay a 10% penalty charge to the customer, and their listing rank will be lowered.

9. Account Suspensions & Platform Rights

VenueVerse reserves the right to suspend host accounts, remove listings from the search algorithm, or blacklist businesses that fail to adhere to listing codes, verification policies, or platform payment rules.